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A. With regards to posting a physical gift, it is possible but rarely does this work out. The postal service in many developing countries is unreliable and thus the likelihood of parcels reaching the orphan can be quite slim, not to mention the cost. We recommend sending monetary gifts which we can transfer to the field staff who will safely pass it on to the orphan.

To send an orphan a cash gift simply call in to our donation line on 0115 9117222. You can also donate online: /donate/gifts-for-children/orphan-gift.

If you would like to send a larger gift, such as a laptop or bicycle, we can assist you in making the arrangements by calling our donation line.

You will need your orphan ID, which can be found on your orphan pack, or you can call us on 0115 911 7222 to obtain it.

Upon receipt of your donation, we will instruct the local orphan care team, who will purchase the gift locally and present it to the child.

If you wish to send a gift for a festive occasion such as Eid, please donate as early as possible so we can get the gift to the child in time.

A. You can contact your sponsor orphan by sending a letter on sponsorship@muslimhands.org.uk, including your donor ID and orphan ID.
Our team will review any correspondence received from the donor (both hard copies and electronic copies).
If a child wants to send any correspondence, this is sent to us electronically via the field office. But the child is not obliged to write back to the donor.

A. The programme ends when a child turns 18. However, support will continue until the end of their academic year to avoid disrupting their education, meaning some orphans may still receive assistance after turning 18.
In certain locations, orphans aged 18 and above may also be eligible to apply for additional support through our 'Scholarship Fund,' which is awarded based on individual needs.

Can I contact the child after he/she turned 18?
¾ÅÉ«ÊÓƵ will not share any personal contact details of a sponsored child, even after they turn 18. Direct contact between donors and sponsored children is not permitted. All communication must be facilitated through ¾ÅÉ«ÊÓƵ to maintain safeguarding standards and protect the wellbeing of both the donor and the young person.

A. From the £29.50 a month received from your generous donations, ¾ÅÉ«ÊÓƵ sends £24 to the school the orphan is attending. Where the orphan goes to a non-¾ÅÉ«ÊÓƵ school, the orphan guardian is given the money and entrusted with ensuring the orphan's needs are covered.
This amount covers various aspects such as school fees, school uniforms for the year, books, stationery, basic health checks, food and, where possible, transport. The remainder is retained at our field offices for project delivery and for future fundraising and marketing.

A. Wherever possible, supervised visits may be organised after gaining agreement from the ¾ÅÉ«ÊÓƵ office, the child, and their guardian. Visits cannot be made directly to the orphan’s home in line with our ¾ÅÉ«ÊÓƵ Policy. The meeting will be held in the local MH office. For safety purposes, we will not give out any personal information, such as the child’s address or telephone number.

You would be responsible for your travel arrangements, providing an up-to-date DBS, and paying for the child and their guardian’s travel costs and food costs. All arrangements will be made through ¾ÅÉ«ÊÓƵ, and on your visit, you will be chaperoned by a member of staff.

If you would like to visit your child, please contact us three months prior to your visit either by emailing your request to mail@muslimhands.org.uk or by calling 0115 911 7222. You will need to provide dates for when you intend to visit.

A. In the vast majority of cases, you are the sole sponsor; however, if your orphan attends a ¾ÅÉ«ÊÓƵ School in parts of Pakistan, Sri Lanka, Yemen, and other locations, then it is likely that two donors are sponsoring. The reason for this is to ensure that your sponsored orphan receives the best quality education and services in their respective locations.

A. We are committed to transparency and will inform you if the child you sponsor is no longer part of the program. This may happen if the child reaches a certain age, moves away, the charity concludes its work in the area, the unfortunate event of the child’s passing or other relevant reason which may cause them to leave the sponsorship programme.
In such cases, you will typically be offered the opportunity to sponsor another child in need or redirect your support to the orphan fund. You will always be kept informed and given options that reflect your ongoing commitment to making a difference.